Accommodation providers would include people who sell, rent or lease commercial or residential property or land to others (with exceptions, for example property transactions between family members). This includes estate agents, landlords and individuals who rent or sell property. It also includes government services and charities who provide accommodation or accommodation services.
For accommodation providers, how to respond to a request for a reasonable adjustment will depend on whether that adjustment requires an alteration to a physical feature. Where a reasonable adjustment does not require an alteration to a physical feature, accommodation providers should make the adjustment required and pay for it (provided that it is not a disproportionate burden to provide). This might include adjustments in how they communicate with tenants, how they collect rent, etc.
Where a reasonable adjustment does require an alteration to a physical feature, the accommodation provider may not have to fund the alteration but might be under a duty not to unreasonably refuse to allow an alteration at the tenant’s expense.